Rooshee

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Articles

Recent activity by Rooshee Recent activity Votes
  • Transfer was Cancelled

    You will typically see this error when attempting to make a swap. Do not worry your funds are safe. This error almost always happens when: There is an issue with the provider There is a possible l...

  • No Balance Found To Recover

    You will typically see this error when attempting to recover your funds after a failed or stuck transfer. Do not worry. This error almost always happens when: The transfer already went through suc...

  • How to copy User Info when submitting support ticket

    You can find and copy User Info on xPollinate following 3 line menu in the top right corner which would bring the dropdown menu with the User Info as one of the choices:  Click User Info that woul...

  • Troubleshooting steps to clear suck transaction

    In case your transaction is stuck and you don't see it on the receiver chain address please try these troubleshooting steps:1. Refresh the site (Ctrl/Cmd+Shift+R depending on the operating system),...

  • Help my funds disappeared!

    First of all, do not worry, your funds are still there. Funds can appear to be lost or stuck for one of several reasons. You should check to make sure that it is not one of the below reasons before...